Question 1

Do you give free estimates?

Accepted Answer

Yes. Estimates are free, written, and honest. Stop by during business hours, or fill out the form on our site and Sam will reply the same business day.

Question 2

Do you work with my insurance?

Accepted Answer

Yes. We work with every major insurance carrier — GEICO, State Farm, Allstate, Progressive, Farmers, USAA, Mercury, AAA, and more. Bring us your claim number and we handle the paperwork from there.

Question 3

How long does a windshield replacement take?

Accepted Answer

Most windshield replacements are done the same day. Drop the car off in the morning and it's ready by afternoon. Stone-chip repairs are usually under an hour.

Question 4

What areas do you serve?

Accepted Answer

We're based in Spring Valley and serve the surrounding East County and South Bay: La Mesa, El Cajon, Lemon Grove, Lakeside, Bonita, Chula Vista, and greater San Diego.

Question 5

What kind of vehicles do you work on?

Accepted Answer

All makes and models. Domestic and import. Cars, trucks, SUVs, vans. If it has wheels and an engine, we can probably help.

Question 6

Do you offer a workmanship guarantee?

Accepted Answer

Yes. Every repair we do is backed by our workmanship guarantee. If something isn't right, bring it back and we'll make it right.

Question 7

Does my insurance cover windshield replacement in California?

Accepted Answer

Most full-coverage policies in California cover windshield replacement, often with $0 deductible if you have comprehensive coverage. Bring your insurance card and claim info — we'll verify your coverage and handle the claim with your carrier.

Question 8

Do you use OEM glass or aftermarket glass?

Accepted Answer

We install OEM-quality glass standard. If your insurance or vehicle requires true OEM (original equipment manufacturer) glass — common on newer cars with ADAS cameras like lane-keep assist — we source that too. We'll tell you which is right for your car before we order.

Question 9

How much does a fender bender repair cost?

Accepted Answer

It depends on what's damaged. A small bumper scuff can be a few hundred dollars; a full fender replacement with paint is more. Estimates are free — bring the car by and we'll give you an honest written quote, usually within 30 minutes.

Question 10

Do you do paintless dent repair?

Accepted Answer

Yes. For minor dents and door dings where the paint isn't broken, paintless dent repair (PDR) is faster and cheaper than traditional body work. We can usually finish PDR jobs the same day.

Question 11

Can you match my factory paint?

Accepted Answer

Yes. We use the manufacturer's paint code to mix the exact factory color and blend the repair into surrounding panels so the work isn't visible. This is especially important on metallic and pearl finishes.

Question 12

Are you a direct repair shop for my insurance?

Accepted Answer

We work with every major insurance carrier — GEICO, State Farm, Allstate, Progressive, Farmers, USAA, Mercury, AAA — and handle the paperwork directly. Whether or not we're listed as a 'direct repair' shop on your specific policy, you have the legal right to pick your own shop in California.

Mercury Insurance Body Shop Spring Valley, CA